A not so long time ago, I accidently bought a Nokia Lumia 920 that was a special offer at a Saturn electro market. It was cheap, has a good camera and I (for my own surprise) kinda like the Windows Phone 8 OS. So I bought it, used it, and found only one really bad thing about it. It does not work with CalDAV & CardDAV.
I had setup Baikal server not that long time ago, and so I was looking for a way to get it running on the Lumia 920. The funny thing is, that the Google Mail connector is capable of CalDAV & CardDAV. Unfortunately, it seems not to be possible to attach my own server to this connector. After a few days or trial & error, I gave up – and gave it back. I had bought it in Essen, but I live in Moers, where we also have a Saturn electro market. The guy in the cellphone area was pretty unfriendly and told me clearly that he can’t take it back, because I had not bought it in this particular store. At this time, my wife was pregnant in the 9th month and I was not happy to drive with her to the mall in Essen. Especially not because I knew there will be a lot jam on the highway. She told me that it’s ok, so we joined the car and drove to the mall. Needless to say we hat a lot of jam on the highway and because it was a Saturday, it took 30 minutes to find a freaking parking lot!!
We joined the electro market in the mall and I explained why, even if I like this device a lot, it’s more or less useless for us, because it’s not compatible with out calendar & contacts server. The woman in this store was very nice and said that what this guy in Moers told us was bullshit. Of course he HAD to take it back. Great… So I got my money back.
A few weeks later, our son was born – what an event! My wife had her iPhone 4 in the hospital and suddenly, one day before she left the hospital to come home, the power button stopped working. It’s simply not possible to press it anymore. I think I don’t need to mention that under those circumstances, even I didn’t really care about this crap.
After a few days, when we started to settle down back home with our little wonder, she said that she wanted to have a phone with a good camera. I explaind that the best cellphone cameras I knew are build in the Nokia Lumia series. She agreed to get one for each of us and move our eMails, calendar & contacts to the Outlook.com cloud. Oh dear! I had a bad feeling, but as everything is already scanned on the web, I bite the sour apple (haha!) and moved the stuff.
She had ordered two Nokia Lumia 920ies from the Saturn Webshop. They were pretty cheap there, 269€ each. They arrived just two days later – a grey one for her and a cyan one for me. I love cyan! <3
Everything worked fine, except we notices some rare reboots of the devices. The number of reboots increased - on both devices. My wifes Lumia 920ies display started to flicker more and more often and I additionally had the feeling that the camera on mine was not well mounted and came a bit loose and was also not flat in the housing.
So, I asked the german Nokia twitter people what to do. They arranged a call-back for me, but the guy from Nokia just told me to return it to Arvato (a service provider) to get them fixed within a week OR to return it to the market. We decided for the second option. Online, I checked the amounts of available Lumia 920ies in the markets in Moers, Duisburg and Krefeld, the next markets around us. Driving to Essen again? No, thanks.
We decided, based on the won data, to drive to the store in Krefeld. They had an empty garage nearby and it was easy to join the store with the baby carriage. We went to the service and this guy there was nice and easy to handle. My wife explained what had happened and that we just want new Lumia 920ies. He agreed and after some paper work, we joined the shop itself and got a new grey one for my wife and this time a black one for myself.
Guess what. After three more days, I noticed that my Lumia 920 accidently behaves as if someone hits the touch buttons on the bottom of the screen, frequently kicking me of any application. I was angry and annoyed, so I drove back to the store in Krefeld to get my money back. Seriously, I stopped trusting them. The reason is quickly explained: the box the black 920 came in looked aweful, as if someone had played soccer with it. Until now, I don’t think it’s a new cellphone they gave me. Of course, they say so. It was no problem to get the money back. Yesterday, I decided to give another shop the final last chance to deliver a well working Lumia 920 to me. So I ordered at this other shop and got the “new” Lumia 920 today (again a black one, because of the lack of cyan’s ).
I unboxed it just a few hours ago and was surprised that it was imported from Switzerland. However, what really was not fine is the display. It seems not to be mounted well inside the cellphone and I can clearly see the lightning when I put it flat on the table. This is not acceptable and something that I never noticed with ANY Lumia before. Again, a damaged Lumia 920. If you count all these phones, you notice that 4 out of 5 Lumia 920ies were damaged.
Again, I contacted the Nokia twitter team and they responded quickly. Someone will contact me “soon”. So far, and that’s 3h’s ago, noone has contacted me. I’m excited what they will offer. I guess they will tell me to send it to Arvato again or return it to the dealer.
Honestly? What I would really appreciate would be an offer like this: “Send us the damaged 920, for all this crap that happened and all the time you’ve spend to get a working Lumia, we send you a new Lumia 1020 FOR FREE!“. This kind of offer will be the only chance to keep me as Nokia customer. I’ve no idea IF they would offer such a deal, but I would take it, otherwise, I guess I would collect some money and buy new iPhone or Nexus 5 or so.. no idea…